FAQs
Read our most frequent questions
Can you help us reduce our business rates liability?
Absolutely. We assess your current rates, identify opportunities for relief or reassessment, and guide you through the application or appeal process. Many clients — especially charities — are eligible for significant savings but don’t realise it. We make sure you don’t miss out.
Can I set conditions on how the space is used?
Yes. You can specify permitted uses, access times, maintenance expectations, and signage policies. We’ll help you define these in the lease or licence agreement to ensure your property is used appropriately and professionally.
How do charities sign up to be matched with available properties?
Charities can register their interest by completing our online intake form or contacting us directly. We’ll ask for basic details about your organisation, the type of space you need, and your intended use. Once submitted, our team will begin the vetting and matching process.
What types of properties are available?
We work with landlords offering retail units, office space, warehouse areas, and community-use buildings. Availability depends on location and timing, but we aim to match charities with spaces that suit their operational needs.
As a landlord do I need to offer the space rent-free?
Not necessarily. While some landlords choose to offer peppercorn or reduced rent to support charitable causes, we also facilitate fair-market arrangements. The key is transparency and mutual benefit — we’ll help structure terms that work for both parties.
How long does the matching process take?
Most matches are made within 2 to 4 weeks, depending on the location, type of property, and charity requirements. If your space is ready and the charity’s needs align, the process can move even faster. We handle introductions, vetting, and legal setup to keep things smooth and efficient.